1.Q: Are you Alibaba Trade insurance member? A: Yes, we are, we will provide best service and best quality goods
to you.
2.Q: How do you warranty your quality and delivery? A: As we are Trade insurance member, if the quality is not good and
delay the delivery, it’s very bad influence for our company, so we
will control the quality and delivery.
3. Q: Can I get some free samples? A: We can offer you sample for quality check, but will add extra
cost and shipping cost by courier. And we will refund the sample
cost to you after place order(1000pcs).
4. Q: Can I mix different models and color in one container? A: Yes, we support different models and color can be mixed in one
container.
5. Q: What payment do you accept? A: Our payment is 30%T/T as deposit and 70%T/T before arrange
shipment, more payment terms please feel free to contact with us.
6. Q: Can you painting our logo? A: Yes, the parts also could print customer logo, if the quantity
reach our MOQ , then the printing cost if free for you.
7. Q: Do you have quality guaranty for all your products? A: Yes, our guaranty is 1 year, we will help you to solve any
problem.
8.Q: If we are your sole agent in our country, do you have any
requirement and discount for the order? A: Yes, if you want to be our sole agent in your country, we have
some requirement for the quantity, different country different
quantity requirement. Also we will give better price, some good
discount for you.
9.Q: How long about the shipment? A: As your requirement, if ship the goods by sea, the shipment time
is about 25-35days, if ship the goods by flight, it takes 3-5 days.
10.Q: If the goods broken because of the shipment, how do you
settle this problem? A: Before shipment, we will take pictures for the goods for your
reference, prove that the goods is normal, also will make good
package. During the shipment, we will buy the insurance, so we can
complain with the forwarder, the insurance company will deal with
it.
11.Q: If there is quality problem within 1 year, how do you settle
it? A: Please take the pictures where broken, we will provide the
accessories to you for free, of cause, the best shipment way is
ship with your next order, we will appreciated your understand.
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